Quicken Premier 2010 Review

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Quicken Premier 2010 ReviewMy comments apply to the Amazon download version on Windows/Vista. I upgraded from Quicken Deluxe 2007.
The issues I have are in two categories:
1. The Install experience
2. The performance of the new software
I'm giving the software a one star rating because it lost some of my data, something I consider unforgivable for any software product, but especially one that keeps financial data.
INSTALLING
After ordering the software on Amazon (super easy, as usual) you are prompted to download the software. As soon as the download starts it requests permission to install an Amazon package to manage the download. After that is done, the software is downloaded and installed.
Installation Issues:
- It deleted the previous version of Quicken without my permission!
- It installed a replacement for the Google Desktop Toolbar.
- After that new toolbar was up and running it asked after the fact if I wanted to restore the Google Toolbar.
- It started up Quicken, but the new Quicken release could not find my data!
- Worse, though an update was available, it did not prompt me to find and install it. The reason I waited a few months to buy this version was to ensure that I wasn't doing beta testing. BEWARE! DO NOT RUN THE DOWNLOADED SOFTWARE. First Find the 50+ MB upgrade and install it. I didn't and the results were not pretty.
- Ok, I groped around for the location of my data. Vista hid it pretty well, but it was there and once I found it, Quicken proceeded to convert it to the new format. No error messages were seen during the conversion.
RUNNING THE NEW SOFTWARE
- My initial impression of the software is that it is much slower than the 2007 software.
- The GUI has had an overhaul since 2007. Some may like it better, I'm not impressed. It seems to have the things I'm used to, but moved around a little. No big deal.
- I tried an online update to ensure it could do it. It seemed to work. At the end of this I got the first hint that there was a program update available. There was a message inviting me to update. I started the update which failed. I decided to look into that later.
- I looked at the numbers. They changed from what I had seen the day before in the 2007 product. Not good. Not a dramatic change, but something was different.
- I noticed that a credit card account balance was way off from what it should have been. Digging into that, I discovered that apparently the conversion utility had dropped a bunch of transactions!
- I tried multiple times to install the update, rebooting the computer, shutting down the virus checker, etc as suggested. I wasted an hour doing this. The update process failed over and over.
- I went to the support web site and found an article that suggested downloading and installing an update, about 58MB. I did that and the update installer reported that the upgrade had succeeded.
- I spent several hours comparing paper credit card statements to the data in Quicken. I haven't completed this process, but I have the correct balance now.
SUMMARY
In my opinion, this release should be avoided if possible. Intuit plans to discontinue support of the 2007 product this April which will shut off on-line account updates and other features. This forced me to upgrade. I humbly suggest a change in the revenue model. Just charge a subscription fee for on-line account access and let me keep what ever version of Quicken works for me. Why drag me through upgrading every couple of years? The basic job this software does doesn't change over time. Leave it alone or at least do some basic quality assurance testing before releasing it. Remember that some of us have a lot of historical data that we care about.Quicken Premier 2010 OverviewQuicken Premier 2010 has all of the features of Quicken Deluxe--plus investment management tools to help track your portfolio performance and help maximize your investments.




Easily manage and grow your investments
Includes all the features and tools of Quicken Deluxe, plus:

Organizes your personal finances--and makes portfolio management easier--by bringing your accounts together in one place
Helps you choose the right investments to reach your goals
Identifies ways to minimize taxes on your investments
Upgrading your Quicken? See "What's New in 2010" for the latest features and benefits



Features and Benefits
Provides comprehensive investing and planning tools Easily track, analyze, and optimize your investment portfolio. You can see changes in assets, liabilities, and net worth with one click: we show how your investments are performing across all your accounts.

Helps you make better buy/sell decisions We help you identify top-performing investments, so you can make smart decisions on buying or selling. For example, use Morningstar Ratings to compare mutual funds and see which ones best fit your investment management goals.

Shows you how to minimize taxes on your investments Quicken Premier helps you get the maximum tax benefits on April 15th. It tracks cost basis, estimates capital gains, and exports your data directly to TurboTax for fast and accurate tax preparation.

Watch your savings grow We make it easy to get on--and stay on--a budget. Set suggested spending limits and savings goals based on the information you enter into Quicken day-by-day.

An intuitive "Spending Planner" summarizes your actual spending and compares it to what you planned to spend for the month. Check your progress at a glance, and quickly see where you have room to spend or need to save more.

We can also help you create customized plans to reduce/eliminate debt--and to save for a house, college, retirement or large purchase.

See where your money's going We'll show you what you have coming in, going out, and most importantly, what's left over to spend or save. Check in anytime to see exactly where your personal finances are for the week, month or year.

View your accounts all in one place Organizes your financial information by bringing your accounts together in one place--including banking, credit card, loan, 401(k), and investing accounts. Avoid the hassle of going to multiple websites; now you can see it all with just ONE password. Access over 6,700 banks, brokerages and other financial institutions--including PayPal.2

Never miss a bill See what bills have already been paid, what's coming up and if you have enough left in your accounts to cover them--all in one convenient place. Set reminders to pay bills on time and instantly check the status of past bills.

Enjoy free support when you buy, install or upgrade Quicken If you need help purchasing, installing or upgrading your new Quicken personal finance software, free phone support is available. For more information, visit our Help & Support site.

Save money and shop smart Our free service--Quicken Picks--seeks out the best online coupons and discount offers just for you, on the stuff you care about. You also get cash back on all your purchases, helping you save even more. You can sign up for Quicken Picks anytime within your Quicken software.

Easily import from Microsoft Money If you've been using Microsoft Money personal finance software, we can help you transfer your valuable financial information to Quicken.4 With our easy-to-use Data Converter tool, you'll be up-and-running with Quicken in practically no time.



What's New in 2010 Already using Quicken? Reasons to upgrade now:
New--See your most important info in one place The new Quicken home page puts all your most important financial information in one easy-to-understand window, so you can see how you're doing at a glance.

Improved--Find the tools you need, faster The improved menu and toolbar make it easier to find the tools you need to help organize your personal finances.

New--Getting started is a breeze It's simpler than ever to put Quicken to work for you--so you can reach your personal finance goals faster. With the new Guided Setup, you just answer a few simple questions; we'll show you how Quicken works, and what to do next. You'll see your total financial picture come into focus even sooner than you expect.

New--Avoid late fees and penalties We help you avoid overdraft fees and penalties--by showing you how much you'll have left in your account until your next paycheck.

Improved--Check for accuracy We've made it easier to review your transactions, so you can quickly spot anything that looks inaccurate or out of place. If a transaction requires follow-up, you can flag it with a reminder.

Improved--Get tips from other Quicken users With Quicken's Live Community, you can get help and advice from other Quicken users without ever leaving Quicken. If you have a question about something specific you're trying to do, just look to Live Community on the right of the Quicken screen for the answer.


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