Nero 11 Platinum Review

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Nero 11 Platinum ReviewI've used Nero since version 6 and have always found it to be a pretty good, but not great, suite of products. Burning ROM has always been great, and the "recode" tool has always been superior to anything else I could find. The other tools have always been meh in my opinion.

I personally am not happy with Nero 11. On the surface they make it look like they improved the Recode product, but it is actually less flexible and does a worse job than Recode 10. If you go to the Nero web site you will see a lot of complaints that they have moved in the wrong direction with this particular tool. Also, the Nero Video product (in version 10 was called Nero Vision) blows up performing operations that worked for me in version 10. I am running a powerful machine, Windows 7 with all latest patches, so there is no reason that version 11 should have issues when 10 did not.
I contacted Nero to see if I could get a refund, and there answer was just "No per our Terms and Conditions". They are a German company and thus do not have to abide by US laws, at least not if you purchase directly from them and download the software. I searched on this topic and found similar complaints on the web. They have my money now and I guess there's nothing I can do about that, but this is the last Nero purchase I will ever make.
If you want a whole suite of just OK tools, most of which aren't necessary if you have Vista or Windows 7 (such as their version of media center, their version of windows player, their version of back up, etc), then this may be a package for you. If you want a superior set of software, or want to deal with a company that values its customers, please shop for something else.
*** 2011-10-26 Update. Nine days ago I reported my issues about Nero Video to Nero Technical Support. I uploaded the files they requested and answered all questions about my system on that same day. I have sent 2 follow up emails asking for a status but have yet to get a reply. I've read other reviews that state that Nero Tech Support is terrible - it is.
*** 2011-11-08 Update. I received a note from tech support on 10-27 (the day after my previous update) asking me to resend my information and diagnostic files - so I did. Then eleven days later I receive another note asking if I will burn my video file on a DVD and mail it to them in Germany. Really? They don't have a way to FTP files to them for this purpose? At this point I think I'm giving up on tech support as it just isn't worth my time and extra money to ship international mail to these guys - especially when I'm not confident they won't lose anything I send them and then ask me to ship it again. Besides I've already purchased a different program for cutting commercials out of recorded TV and re-encoding them. Its called VideoRedo and is working great for that purpose. Wow - I really can't get over how poor Nero service is.
Nero 11 Platinum Overview
Nero 11 Platinum
360-degree experience for your photos, music & videos in HD
Give your digital media projects a boost with the fully-integrated and intensified Nero 11 Platinum. The robust suite is value-packed with productivity-enhancing features that push the boundaries of video editing, burning and backup as you know it. What you get is a true 360-degree HD experience for photos, music and videos with easy-to-advanced video editing workflows plus innovative video file conversion technology for multiple device playback. Best in its class, Nero 11 Platinum bridges the multimedia gaps with Nero cloud storage, Blu-ray Disc playback and mobile device support for Wi-Fi and USB syncing from PC to Android devices.

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