Dragon NaturallySpeaking 10 Preferred Upgrade Review

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Dragon NaturallySpeaking 10 Preferred Upgrade ReviewI have been a long term user of Dragon Dictate - Dragon Naturally Speaking having first bought into the software during version 3. Although I liked version 8 I have religiously upgraded to enhance the performance of this very complicated and what I hope to be useful software...this version promises to be the first that will be able to recognize more then one voice and reach 96% or better recognition. Which means I will finally be able to spend more time dictating then editing. That catch thus far has been Nuance. The DVD that came with my order has a corrupt file on it and I have emailed, I have called customer service who forwarded me to tech support which had a robot voice that told me that I might be charged $ 15.00 and should have my credit card ready and then was put on hold for a considerable amount of time...how long you might ask...the first day it was 42 minutes before I gave up and went back to work...I am not paid to sit on hold with the people I pay to sell me working software and my supervisor did not understand. Today I was on hold twice, the first time for about 33 minutes - when I had to go to a meeting and the second time for 72 minutes until the battery in my phone died. Another current concern is that Nuance's tech support is only open M-F from 9am to 8pm eastern time: meaning that I will have to wait another weekend to ask permission to use their software. I never talked to a tech support human being, but heard that they were busy serving other customers for a very long period of time. My guess is that there was a mistake someplace in production and none of the current copies are working and that is why everyone is calling. This does not mean that the software is not good and that my review will be as negative as this current (first one) once things are worked out on their end...I am strongly advising that you wait for them to get the bugs out of their support and DVDs prior to ordering.Dragon NaturallySpeaking 10 Preferred Upgrade OverviewDNS PREF V10 UPG

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