Cakewalk Home Studio 7 Review

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Cakewalk Home Studio 7 ReviewI've been a long time Cakewalk customer, and have recently upgraded to Sonar Home Studio 7 (XL version, which comes with with a few free addons). I am not a happy customer.
First, I had a pre-purchase question that took Cakewalk customer service 6 days to answer by email. Not very responsive. I called their customer support phone number during the hours listed on the website, and twice got a recording that said to call during customer hours(!) I finally got through, and received an answer to my simple upgrade inquiry.
Before purchasing I gave the full Sonar Studio 8 trial version a test run, but -- oddly enough -- couldn't get it working on a lean mean computer that easily runs Reaper, FL Studio, Band-in-a-Box, EnergyXT2, Audacity, and numerous other music production programs. I might have put a bit more effort into trying to get the full Sonar program running, but in their wisdom, Cakewalk does not offer a PDF manual online (it must be top secret!) Needless to say, it is impossible to work from their scanty help files.
Instead, I settled on Home Studio, and purchased it with some confidence that it would run properly since earlier versions of that program have run just fine on my computer. I may never find out whether I was right.
It appears that the program disk is not shipped with any kind of serial number. Okay. So I check my purchase confirmation email, and it says that the number can be found on my Cakewalk account online. Then I look in the "Registrations" page online and interestingly, all of my previous purchases are listed, but no information on my newest purchase. Okay, so I check tech support. That page claims that the serial number was sent to me by email. Endless loop. Nice. I'm still waiting to use the program, trying to track down the serial number, and somehow suspicious whether it will even install properly.
Reaper is less expensive, has a great community of supporters, and you can test the full program and get a giant PDF manual. Avoid Cakewalk until they learn the value of customer service in an economic downturn.Cakewalk Home Studio 7 Overview

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