Dragon NaturallySpeaking 10 Preferred Mobile Review

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Dragon NaturallySpeaking 10 Preferred Mobile ReviewProduct is Dragon NaturallySpeaking 10 Preferred Mobile.
Purchased this product here and it arrived quickly. It came with the Philips Digital Voice Tracer 7655. Before I installed the Dragon software, I tried the Digital Voice Tracer (recorder) and it did not work. Checked the batteries and they were fine. Made sure they were in right, still a dead recorder. So now the fun begins (sorry this might be long). I contact Customer Support via email (I had to register on their web site to do this). They say that I must contact technical support "as they will try to determine if you have a defective/damage recorder. If it is indeed damage then they will be the one to replace it for free."
So I call technical support. They tell me that I must contact Philips to verify that it really doesn't work! Of course, I'm thinking that they're going to pass the buck. They will send me an email and I can reply to that after I talk to Philips. Unfortunately, there is no phone number to contact Philips in the package materials. I check their web site and after getting transferred 3 times to different Philips divisions, a voicemail says that I should contact the people that sold it to me for technical support!
So I email customer service and let them know that 1) I never received an email to reply to and 2) Philips said to contact them. I get a response: "We really do apologize for the miscommunication with technical support. However, technical support department is actually the correct department that will handle your issue, kindly contact them again at 1-407-241-1822, so that they can determine if the recorder is defective, if it is, then they will replace it."
Now this is turning into a major waste of my time. But I dutifully call technical support (again). I have to run through the whole thing again (they want to be very sure that they can't charge me for this call after all) and they tell me that I should send a copy of the receipt in response to an email and they would send me a replacement. So, I do that as well and get the following response: "Thank you for sending the requested file. We will be endorsing this to Customer Service and they will provide you an RMA number so you can return the recorder to us for repair/replacement. Thank you." and another email from Customer Service with a link to the RMA form.
So, here's where I am:
1. I haven't installed the software yet, so I don't know how it works.
2. I have to pay to send the recorder back to them even though they sent me a defective product.
3. I feel like I'm treated like a nuisance to them and they're making me jump through hoops. This is unacceptable customer support.

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