QuickBooks Pro 2008 Review

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QuickBooks Pro 2008 ReviewI'd like to say first off that the tech support for QuickBooks Pro is poor unless you get an American on the phone. I guess for a program that costs less than $200 you can't expect unlimited free tech support from US reps but it would be nice if you could get one on the phone once in a while or perhaps pay a little extra to speak to Americans only. We decided to pay the extra for QB Enterprise, not because we really needed it but because of the Tech support plans. It's amazing how good the Tech support is when your willing to shell out a couple thousand $$ and then agree to a $750 a year renewal fee. Still though, it's much cheaper than talking to my accountant and the Enterprise technical support is generally outstanding. They will go out of their way to make sure you have everything you could ever need. You still will sometimes get a goof ball if you call at odd hours and very occasionally when you call during normal hours in but for the most part everyone you speak to is located in the US.
The product itself had some problems back in 2006 when they released this new type of QuickBooks. We quickly because frustrated with hosting issues, slowness, having to install it on our server, errors logging into the file etc..
2008 however has been very good thus-far. It's not that big of an improvement although I do appreciate the fact that it integrates with Outlook. The new help system also seems to have a pretty big improvement. Some of the other complaints I've read seem mislead and/or petty...some of this is no doubt the poor technical support from India. For example, one person mentions that after 8 years they still can't import transactions. Sure you can! We've imported AR and AP transactions using import through iif. The tech support person we talked to sent us templates on how to get this done and while it's pretty clunky it gets the job done. Sometimes I can't get the "exact" report I want or I wish it did something a little better but the problem is that all businesses are different and it's impossible to have a program that will please everyone all the time.
The things QuickBooks does well FAR EXCEED what it doesn't do. It makes accounting incredibly easy for a business owner, reports are pretty darn flexible. If their not flexible enough for you, upgrade to the Enterprise Edition and you get a Read ODBC driver that allows you to Query the database using SQL and make all sort of fancy reports in Access and Crystal. The biggest strength to this program is it's ability to be a jack of all trades. In one of the reviews someone is complaining about having to use Excel with QuickBooks to get the report they want but that is such a small gripe. The fact is that QuickBooks has a feature that allows you to export to Excel and customize things to your liking if you don't like exactly how they've done it. That's a benefit not a downside! They have taken the time to integrate with other products so well which I think is one of this products biggest strengths.
The woman who has to rebuild her file repeatedly sounds like she has data damage in her file, something that has only happened to us once in 6 years and it was very minor. She also says she's getting a switch to message several hundred times? That's not normal. I've seen QuickBooks running on several hundred of my clients PCs without seeing that error. I can tell you from personal every day experience that the product runs fast if you take the time to set it up right, have decent computers (1-2gb of RAM is standard these days), and a decent server if your using a multi-user edition to hold the data file and take the "brunt" of the workload.
If you have an anti-virus program make sure to have it exclude the QuickBooks processes! We had an issue with our file giving strange errors when we would open it that were similar to the switch-to message. The file was also running unbearably slow for a couple weeks. I eventually started booting the computers in selective startup and was able to determine the Anti Virus was at fault. I excluded the QBW32.exe process and everything has worked great ever since.
The bottom line is that for users that already have 2006 or 2007, this is a small upgrade that's probably not worth it. I think most people like myself become spoiled over time from how easy this program really is to use and find ourselves frustrated when it doesn't do everything just perfect.
If your looking for an accounting package for the first time, this is the one to buy look no further. QuickBooks is supported by so many accountants that choosing another version of software in my opinion is a poor financial business move. Not only do you have to go out of your way to find an accountant that knows how to use Microsoft accounting or any of the other small Accounting packages but you may also have to pay a premium for their help because they are such a rarity.
This program is incredibly simple, offers just about everything you could ask for in reporting, 3rd party integration, emailing, creating sales and purchase transactions, taking care of your taxes, automatically sending your file to your accountant, I could go on for a while. Get it, it's the only accounting software I would recommend to anyone. If only they would offer their US support for less $ I would have given this 5 stars. 5 stars for the program, 1 star for Pro tech support, 5 stars for QuickBooks Enterprise tech support if you can afford it.QuickBooks Pro 2008 OverviewQuickbooks Pro 2008 retail SML PKG

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